Overall the VA health care delivery and claims process has been screwed up for years. Out of all fairness the VA in NH is probably one of the better ones. A number of years ago some of the veterans groups worked with some of the NH Legislators to take a look at what was wrong with the program. As information came in as to what the problems were the Manchester VA made attempts to correct them.
What they could not correct was the underlying lever of bureaucratic level of mismanagement and incompetency that comes with any federal program screaming for good management. We had veterans who lived in Colebrook or Berlin that would have to drive, or get a ride, at 0230 to go to the Boston area for medical issues. The Western part of the state usually goes to White River Jct, VT.
Manchester never impressed me or the clinic at Pease and I have been serviced by both, and that is why I use my private insurance.
One of the options we discussed was to lay off the majority of VA Staff and give ID cards for all Veterans involved in services and let them go to private providers and charge the VA. I understand that some of that has been adopted and hopefully will become the wave of the future.
What the director of the VA program didn’t realize is that they set up their own programs for failure. When you set goals of reducing waiting lists, etc, and giving pay bonuses when those goals get met, the easiest way to reduce the lists to get your bonus is to burn the lists; ok, now we have met that goal is there any other area that you want us to increase efficiency in?
We are getting into an election year and it looks good to scream about how our veterans are not being serviced properly. The bottom line is where were these watch dogs of our sick, aging and disabled military a year or two ago?
I would not remove the director of the VA at this point. He has been burned and burned badly by his own managers; I don’t think he will allow that again.